Returns and exchanges

Return and exchange policy

At H de Haru, all of our products are made with great care and using artisanal methods. We want your experience to be the best possible, which is why we have prepared this clear and simple policy:

Customizable products

  • As this is a custom-made and personalized product, exchanges or returns are not accepted.

  • If there is an error on our part (e.g., wrong number engraved, manufacturing defect), we will send a new tag at no additional cost.

  • If the error is due to incorrect information provided by the customer, we will not be able to offer exchanges or returns.
  • If the customer changes their mind or wants to modify something before the tag is manufactured, the modification can be made. Once manufactured, it will not be possible.
  • Claims must be made within a maximum period of 15 days after receiving the tag, attaching photos of the defect to our email infohachedeharu@gmail.com or Instagram @hachedeharu.
  • In the case of breakage due to chewing or improper use, it will not be considered a manufacturing defect.
  • All tags have a 6-month warranty: if it breaks, you can receive another identical tag for free, covering only the shipping costs.

Non-customizable products

  • We accept size exchanges within a maximum period of 15 days from receipt of the order.
  • The product must be in perfect condition, unused and in its original packaging. Photos will be requested in the exchange request.
  • Returns for change of mind are not accepted, as we work in small batches and with limited stock.
  • The return shipping costs are borne by the customer.
  • The exchange will be processed within 5-10 business days once the product is received in good condition.
  • Returns or exchanges are not accepted for products on sale, used, or damaged due to misuse.

Procedure

Before making any returns or exchanges, the customer must contact us beforehand via:

📧 infohachedeharu@gmail.com

📱 Instagram: @hachedeharu